FAQ

1, How fast can I get my product?

The recent delivery time is about 10 days. However, due to flight instability,  Covid-19, intermittent customs inspections and some remote place, sometimes the delivery time is more than TWO WEEKs. We have no way to control this. What we can guarantee is that your products will be delivered, but there is no way to guarantee the delivery time. 

7-15 days delivery: 90%

>15 days: days delivery: 10%

2, Why does my package stay in the "shipment information received" state for many days? Has the package been shipped yet? 

This situation is normal and all packages are the same. Since our packages are all shiped from the Mid-east Fedex/DHL recently, the status will be always "information received" before the couriers received and arranges the flight. Once they arrange the flight, the packages can be delivered quickly. You don’t need to worry about this. In short, most of the time to most areas, the delivery time is 8-10 days.

Here are some cases for your reference.

3, Why do I receive the tracking number the next day after shipment?

You won't be confused about it if you know the shipment process here.

In the shipping industry here, there's a collecting role like a middleman. Generally speaking, sellers (like us) will not directly deliver packages to courier companies (except EMS) like Fedex/DHL/UPS. Instead, the packages are entrusted to the mid-collector, and then the mid-collector delivers the packages to the couriers. Because these mid-collectors can get better prices. If the seller delivers the package directly to the courier companies, the prices of the products may have to increase by about 20%.

So, the shipment process is like this:

1. We deliver the packages to the mid-collectors;

2. The mid-collectors deliver the packages to the couriers and obtain the tracking numbers and pass to us;

3. We inform the buyers of the tracking numbers;

That's why the tracking numbers will only be received the next day after shipment.